Terms and conditions

ABOUT MUSICIANGOODS

Musiciangoods is in the business of selling music studio gear, downloadable products in the form of digital audio recordings, and other related materials, for use by, but not limited to, musicians, music producers, composers, film editors and web designers.

1. LICENSE AGREEMENT

All digital products from www.musiciangoods.com and are sold as ‘royalty free,’ which means that they are licensed, not sold to you, by Musiciangoods. Musiciangoods is either the owner or entitled licensee of the products on sale. By making payment for a product you are granted the right to incorporate them in a music production, film, tv program, website or other media production, without paying any additional royalties, license fees, or any other fees to Musiciangoods or any third parties unless otherwise stated in additional licensing materials or product descriptions.

1. USAGE AND COPYRIGHT

Copying, re-selling, leasing, duplicating or distribution in any form of the products for sale, other than outlined in the ‘License Agreement’, is strictly prohibited. This extends, but is not limited, to file sharing websites, web forums, computer networks and file hosting websites. Products cannot be distributed in their original format or sold in a manner that would be considered competitive with the nature of Musiciangoods’ business, outlined in ‘About Musiciangoods.’ Everything else on the website is licensed to Musiciangoods, including artwork, source code, materials, audio demos, graphics, text and logos and protected by copyright and intellectual property laws.

1. SECURITY AND REGISTRATION

You do not have to be registered with Musiciangoods to view the website, but to purchase products you must provide certain information, including a user name, password and valid email address and, for physical items we also need your shipping details. Once these are provided they will be kept on file by Musiciangoods. This information will be used by Musiciangoods as outlined in the ‘Privacy Policy.’

1. PRIVACY POLICY

To provide you with the services you have selected, it is essential for Musiciangoods to store your personal information. This information will be used by Musiciangoods and its service providers to allow for faster purchasing and the allocation of discount coupons, and will not be passed on to any third parties. No promotional information from Musiciangoods or any third parties will be sent to the email address provided, except the Musiciangoods newsletter, which you can unsubscribe to at any time using the link at the bottom of the email.

When you enter the site you will be issued with a cookie, which is a small text file transferred from the website to your hard drive, and is used to validate your login details and allow the audio player to function smoothly when browsing the site, as well as record areas of the site that you visit. This helps us to provide the best browsing experience for our customers and we don’t collect any other information than that outline above and that you enter on the website. This website complies with the Data Protection Act 1998 and Musiciangoods takes all necessary measures to ensure your data is protected against loss, theft, misuse and alteration. Musiciangoods is not responsible for any information contained in any 3rd party websites that are linked to from this website.

1. PAYMENT AND DOWNLOADS

Payment is taken on behalf of Musiciangoods by PayPal and/or Stripe Payments. After payment you will be taken to a page of your account, where you can download your product(s). For any order(s), you will receive a confirmation email with your order details. For physical orders you might also receive a track & trace link.

1. DIGITAL ITEMS

After making payment on this website you will be automatically taken to a download page, where you can download your product. If you experience any problems, please get in contact with us at customerservice@musiciangoods.com and we will work to solve the problem.

Digital items purchased from Musiciangoods are non-refundable. Once you have opted in to buy the product you are in effect purchasing a license to use the content in your music without paying royalties to the owner, which therefore cannot be refunded.

1. DISCLAIMER AND WAIVER

Musiciangoods will be held harmless against any losses, judgements, claims, legal fees or court costs that may arise out of a breach of these terms and conditions. By entering this agreement you agree not to sue or recover any damages from Musiciangoods and any affiliated companies or people as a result of its decision to terminate or suspend this agreement.

While Musiciangoods will take reasonable and sufficient steps to ensure that the website is free from any viruses, trojans, malware, spyware, harmful software, data theft or any unauthorized malicious activity, Musiciangoods make no guarantees on this subject and will not be held liable for any loss resulting from this.

1. RETURN POLICY
   Last updated October 05, 2020

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at customerservice@musiciangoods.com with details of the product and the defect. You can send the item you consider defective to:

Country: The Netherlands
State: Zuid-Holland
Address: Urkersingel 23B
Zipcode: 3083ST

9.1 RETURNS
All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

9.2 RETURN PROCESS
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

9.3 REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty one (21) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

9.4 PLEASE NOTE
Sale items are FINAL SALE and cannot be returned.

9.5 QUESTIONS
If you have any questions concerning our return policy, please contact us at:

customerservice@musiciangoods.com

1. WARRANTY

Thank you for your interest in the products and services of Musiciangoods.
This Limited Warranty applies to physical goods, and only for physical goods, purchased from Musiciangoods.com.

10.1 WHAT DOES THIS LIMITED WARRANTY COVER?

This limited warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Musiciangoods will repair or replace, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

10.2 WHAT WILL WE DO TO CORRECT PROBLEMS?

Musiciangoods will either repair the product at no charge, using new or refurbished replacement parts.
How long does the coverage last?
The warranty period for physical products purchased from Musiciangoods is 120 days.

A replacement product or part assumes the remaining warranty of the original physical good or 120 days from the date of replacement or repair, whichever is longer.

10.3 WHAT DOES THIS LIMITED WARRANTY NOT COVER?

This limited warranty does not cover any problem that is caused by:
Conditions, malfunctions or damage not resulting from defects in material or workmanship or any damages obtained by improper use of the product.

10.4 WHAT DO YOU HAVE TO DO?
To obtain warranty service, you must first contact us to determine the problem and the most appropraite solution for you.

10.5 LIABILITY LIMITATIONS OF THIRD PARTIES

Musiciangoods is authorized to select and engage carriers, truckmen, lightermen, forwarders, customs brokers, agents, warehousemen and others, as required, to transport, store, deal with and deliver the goods, all of whom shall be considered as the agents of the Customer, and the goods may be entrusted to such agencies subject to all conditions as to limitation of liability for loss, damage, expense or delay and to all rules, regulations, requirements and conditions, whether printed, written or stamped, appearing in bills of lading receipts of tariffs issued by such carriers, truckmen, lightermen, forwarders, customs brokers, agents, warehousemen and others. Musiciangoods shall under no circumstances be liable for any loss, damage, expense or delay to the goods for any reason whatsoever when said goods are in custody, possession or control of third parties selected by Musiciangoods to forward, enter and clear, transport or render other services with respect to such goods.