I've ordered a physical product when will it arrive?

Usually shipping can take 1 to 2 weeks to arrive. Sent via dutch PostNL and then transferred to the post service in your country. We usually send out your orders on the same day of ordering.

I've pre-ordered a physical product. When will it be shipped out?

When a product is available for pre-order, the date it will arrive for stock is displayed on the product page. This is the date we finish the product, from then on it will take 1 to 2 weeks before the product will arrive at your doorstep.

I've ordered a product but it never arrived.

Unfortunately in some cases like an address that’s wrong, or a shipping mistake by us (We’re only human!) an order fwon’t arrive. If this is the case, please contact us via our contact page.

We will try to provide a solution for you depending on your situation. A refund or resending of the product is usually the best solution.

Are all the sounds royalty free?

Yes all our samples are royalty free. You can use them for whatever purpose you’d like.

Can i submit my own sounds?

We do not accept sample submissions.

How does IG promotion work?

We offer music producers, artists, brands and any creative the opportunity to get their music shared on our social media platforms. If you feel you could use some exposure for your music or brand, our IG promotion service might be what you’re looking for. You can submit media (image or video) to us via our promotions page. You can also schedule a post and add links to your social media pages when filling in the contact form. After submission, we will post your submitted content where it will reach around 500k to 700k people around the world.

Im not happy with my order. Can i return it?

If your product is in the same undamaged condition you can return your product to musiciangoods. Keep in mind that we do not cover any shipping costs. For more info please go to our Shipping page.

Does musiciangoods ship to all countries?

Yes, Musiciangoods will ship to any country.

I want to buy a product as a gift. Can it be wrapped up in giftwrap?

Yes we have gift wrap available. Please add a note to your order when checking out telling us to wrap up the product as a gift.